About Metagenics

Metagenics believes in helping people live happier, healthier lives by realizing their genetic potential. It’s why, when we defined Metagenics’ Mission, Values, and Vision, we started with our company’s own DNA. United by purpose and core values (Integrity, Authenticity, Respect, Diversity & Inclusion and Healthy & Happiness) the Metagenics’ team is dedicated to providing effective nutritional products and solutions, for healthcare professionals.

People Culture First

We believe the way we do business is as important as the business we do; that a company in the nourishment business should nourish its people, too. So, we incorporated healthy, sustainable care into every dimension of our culture. Our diverse and expansive team are a prime example of the power of a people-first approach. We know first-hand, when an organization prioritizes internal growth and fosters empathy, its people come together to set an example of what the world can become.

The Role

Metagenics is seeking a highly service-oriented and technically capable Technical Support Specialist to provide responsive and reliable technical support to a diverse user base, including office-based general business users and remote sales teams. This role is an individual contributor position responsible for delivering high-quality end-user support across laptop, application, and collaboration environments in a fast-paced business setting.

The ideal candidate combines strong endpoint and application support expertise with excellent communication skills, strong attention to detail and a proactive approach to problem-solving. This position requires the ability to work independently, anticipate user needs, and collaborate effectively with infrastructure, security, and application teams.

Key Responsibilities

End-User & Business Support

• Provide timely and professional IT support to office-based and remote users across the organization.
• Serve as a primary point of contact for laptop, application, and access-related issues.
• Communicate with users to understand technical needs, perform root-cause analysis, and drive issues through to resolution.
• Build positive working relationships with users through consistent service delivery and clear communication.

Endpoint & Device Support

• Diagnose and resolve hardware and software issues across Windows and macOS laptops, desktops, and peripherals.
• Install, configure, and support endpoint devices, including laptops, monitors, docking stations, printers, and accessories.
• Support employee onboarding by preparing, configuring, and deploying laptops, user accounts, and required applications for new hires.
• Coordinate hardware provisioning, access setup, and day-one readiness to ensure a smooth onboarding experience.
• Perform operating system installations, upgrades, patching, and troubleshooting.
• Configure and support mobile iOS devices (iPhones & iPads), including enrollment in device management platforms.

Application & Collaboration Support

• Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office desktop applications.
• Support collaboration and conferencing platforms such as Teams, and Teams Rooms meeting room AV systems.
• Troubleshoot authentication, access, and performance issues related to SaaS and business applications.

Identity, Access & Security Support

• Assist with user and device access management using Active Directory and Entra ID (Azure AD).
• Support account provisioning, deprovisioning, group membership, and role-based access requests.
• Assist users with MFA, password management, and secure authentication processes.
• Ensure endpoints comply with security policies, including endpoint protection and encryption requirements.
• Execute user offboarding activities, including account deprovisioning, access removal, and coordination of device returns, in accordance with security and compliance requirements.

Incident, Request & Asset Management

• Track incidents, service requests, and changes using an ITSM platform (e.g., Jira Service Management).
• Maintain accurate hardware inventory and asset lifecycle records.
• Ensure service level expectations are met or exceeded for supported users.
• Contribute to documentation and knowledge base content to support consistent service delivery.

Office & On-Site Support

• Provide on-site IT support for a small office environment.
• Support meeting rooms, displays, and collaboration technology.
• Perform pre-meeting checks and respond quickly to in-office technical issues.

Collaboration & Continuous Improvement

• Work closely with Service Desk, Systems, Network, and Security teams to resolve issues efficiently.
• Liaise with vendors and external partners as required to support hardware and software solutions.
• Take ownership of these initiatives by designing, revamping and implementing solutions that enhance efficiency and elevate overall user experience.

Experience / Training / Education

• Bachelor’s degree in Information Technology or related field (or equivalent professional experience).
• 3–6 years of experience in IT support, desktop support, or technical support roles.
• Strong knowledge of Windows and macOS operating systems.
• Experience supporting Microsoft 365 and modern collaboration tools.
• Familiarity with Active Directory, Entra ID (Azure AD), and endpoint management platforms.
• Experience supporting remote users and distributed teams.
• Excellent troubleshooting, communication, and customer service skills.

Preferred Qualifications

• Experience supporting sales or customer-facing teams.
• Familiarity with ITIL practices and ITSM tools.
• Experience with Intune, Jamf, or other MDM solutions.
• Basic scripting or automation experience (PowerShell).
• Relevant IT certifications (Microsoft, Apple, ITIL).

Compensation

The current range for this hourly in office position (4 days/week in-office) based out of Jersey City, NJ is $40-47/hour.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.  

This role may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Health and Wellness:

• Medical, dental, vision
• Annual employer HSA (Health Savings Account) funding for eligible employees who elect an HSA medical plan
• STD, LTD, Basic Life AD&D coverage
• 401k + employer matching
• Vacation and Sick Time
• 2 Volunteer Days off per year
• Emergency evacuation time off
• 11 paid company holidays
• 1 Floating holiday to celebrate your birthday or important religious/holiday to you
• Quarterly product allowance to use towards your favorite Metagenics products!
• Product discount
• Peer to peer recognition programs & more!

Learn more about how we help patient live happier and healthier lives here: https://www.metagenics.com/join-our-movement

Metagenics, and its companies are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Metagenics takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.

Click here for Metagenics’ California Data Privacy Act Disclosure

#LI-POST

IND123